TERMS & CONDITIONS
SHIPPING & RETURNS
Once your payment is authorized and verified, please allow 1-3 business days for the order to be processed, handled and shipped. For all made-to-order pieces, please allow 3-6 days for products to be made before shipment.
Orders placed after 12pm EST will be processed on the following business day.
Priority Shipping : 2-4* Business Days : $10.00 : No fee for additional item(s)
First Class International Shipping : 1-2.5* weeks : $18.00 : No fee for additional item(s)
In most cases, Domestic Priority Shipping takes about 2-3 business days for delivery. However, in some occasions, package can take up to 4 business days to arrive due to further distance and/or weather condition. (i.e.: North East Coast: 1-2 business days*, Midwest: 2-3 business days*, West Coast: 3-4 business days*)
We ship internationally to most countries with a few exceptions.
Our system will let you know once you proceed to checkout.
International Shipping: Duties and taxes are NOT included in the final total at checkout. Please refer to your local courier for rates and details.
INCORRECT / UNDELIVERABLE ADDRESS / UNKNOWN ADDRESSEE/LOST PACKAGE
If you notice your mailing address is incorrect after the order has been processed, please email us immediately (email@example.com) so we can fix it for you before the package is dispatched. Once the order is shipped, we will not be responsible for lost package due to address error, unknown addressee or undeliverable address will not be eligible for replacement nor refund. If your package goes missing, we will contact the shipping carrier for the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address. However, if the package does get returned and received by us, we can re-ship it with an additional shipping + handling fee(U.S: $10, International: $18).
For International Shipping, some countries and regions may require additional time for delivery due to regulations and custom clearance. Please be sure to leave your telephone number in the order form for the local post office to get in contact with you regarding on any delivery issue. Once the package is dispatched from the United States postage system, we will no longer have control over the delivery process and therefore are not responsible for any lost packages.
FOREIGN TAX & DUTIES
Applicable foreign tax and duties are not included in the final total of your purchase. It will be collected upon arrival in your country’s required rate and currency. Please check with your local carrier for the latest information.
RETURNS & EXCHANGE
We do not accept returns or exchange due to hygienic reason. If you have received a wrong item, please contact us immediately, we would be more than happy to arrange a special exchange.
All jewelry sale is final.
You may cancel an order within 24 Hours of purchase for a full refund. Once it's outside of that time frame, the order is considered processed and we will not be able to issue a refund. Please note, all refund excludes shipping cost.
By purchasing from Notte Jewelry, you are agreeing to the terms listed above.
Our customer's privacy is extremely important to us, we do not share your information with any third parties. Avoid posting questions or confidential information as comment on Instagram, such as address, tracking number, order number and phone number, etc. Please email us directly, we will be more than happy to help!
Have a question?
Email us at firstname.lastname@example.org
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